Your company has 20+ tools that you use. Slack keeps your conversations. All your files are stored on DRIVE. All your docs are in Notion. There are five applications to open before one solution is found. This is where Glean AI can help to change the game. Searches all of the tools simultaneously. It will then offer you one sure answer.
This Glean AI review will provide you with all the information you need. Check out features, pricing, as well as client evaluations. In addition, we’ve also compared Glean AI with the top Glean AI alternatives. At the end of it all, you’ll determine whether Glean AI is right for your team.
What Is Glean AI?
Glean AI is a business search and knowledge platform. Seamlessly integrates with more than 100 business apps. This includes Slack, Google Drive, Notion, Jira, and Salesforce. When connected, Glean AI will index everything. Employees can then go to one location and view all these tools.
The platform is based on Retrieval Augmented Generation (RAG). This method will get the real numbers from your company first. Then, it generates a reaction using this data. This can helps to reduce hallucinations. Your answers are still based on facts and not suppositions.
The issue that Glean AI is tackling is pretty basic. Time is spent by staff seeking information. But Glean AI reduces that search time. It also honors existing permissions. Content is only accessible to users who can view it.
Key Features of Glean AI
Unified Enterprise Search
Glean AI can search through all the tools that are connected. You type in a single question. The platform gathers answers from Jira tickets, Drive files and Slack threads. No need to tab.
Glean Assistant
The Glean Assistant is a smart co-worker. Gives responses in a straightforward manner. It also parses out long documents and the minutes of meetings. This feature brings you hours of time saving during the onboarding period in particular.
AI Agents for Workflow Automation
Glean AI has agent tools for automation. Repeated tasks could be performed by these agents. They communicate requests, and maintain records. This is a feature of the teams that helps to eliminate manual busywork.
Permission-Aware Results
Glean AI continues to place a priority on security. The existing access control system is applied to the platform. Employees can’t access data that is not within their scope of permission. This design enables Glean AI to be relevant in the context of large, regulated companies.
Deep Integrations
Glean AI connects with 100+ business applications. Some of the most popular integrations are Microsoft Teams, Confluence, Salesforce, and Zendesk. This list continues to be a long one for custom APIs. No change to the current tech stack.
Glean AI Pricing
There isn’t a fixed cost for Glean AI. Rather, it provides individual quotes. The actual price you’re charged will be determined by your company size and the number of tools you use. This is better suited for bigger businesses.
May not be ideal for smaller groups. Planning is more difficult in the absence of numbers. Others claim that they have seen their renewal fees go up, too. These increases are from 7% to 12% annually. It is our recommendation to agree on a cap for renewable services from the beginning.
Glean AI Pros and Cons
Pros:
- Gets a single search list of more than 100 tools from a single interface.
- Saves time searching for information
- Proper authorization and security procedures,
- Past knowledge from user behaviour over time
- Suitable for big and complex organizations
Cons:
- Until a quote is requested, prices are not known.
- There is some IT work and time involved with installation.
- If undertaken in small teams, may be costly.
- Connectors are essential to the platform.
- Glean AI isn’t so much about “completion” as it is about “search”.
Who Should Use Glean AI?
Glean AI is particularly beneficial to mid-sized to large businesses. It is found to be most effective with companies with 1000+ employees. Typically these enterprises have complicated tool stacks. They also create a lot of internal documentation!
Glean AI says it can save up to 110 hours of employee time a year. It’s also said that new hires save 36 hours in the onboarding process! These numbers are significant in industries with a higher knowledge content. Consider healthcare, tech and finance.
If you’re a startup or a small team, you may want to take a moment here. It’s too much trouble and too expensive at a smaller scale. Sometimes cheaper tools are capable of doing the same thing in a more straightforward manner.
Glean AI Alternatives
There are a handful of tools that are in direct competition with Glean AI. Each are a little different.
- Workativ: Automates search and workflow to the next level.
- TextCortex: A combination of multiple LLMs and knowledge base search.
- Nexos.ai: Offers more access to models with no-code agents.
Now, see how these compare with your budget and team size. With the search-first approach, the answer is obviously Glean AI. Instead, Workativ or Nexos.ai are the first options.
Final Verdict
Glean AI is truly useful for large companies. It is clearly pointed out that its integration and search quality are clearly highlighted. The permission-aware design also enables to build trust with the IT teams.
Smaller companies need to take the price into consideration first. You can’t really do your budgeting at this point due to the lack of transparency around pricing. If you are facing the problem of searching, Glean AI is a good choice. When it is absolutely necessary to have full task automation, then you should consider other solutions.
Glean AI FAQs
Yes, Glean AI has custom enterprise pricing. Actual price quotes are to be requested on a case by case basis.
Glean AI integrates with Slack, Google Drive, Notion, Jira, Salesforce and 100+ other tools.
The businesses that Glean AI is geared towards are large businesses. Small groups may require set-up and costs to be prohibitive.
